Each item is crafted with love and care so please read the following instructions to ensure it stays in its best condition ; 

• Don't wash it in a washing machine
• No ironing 
• No excessive amount of water 
• Keep it in its dust bag while not using 
• No bleach 
• Send it to the dry clean 
• Clean it with a soft / microfiber - slightly wet towel 

Refund/Exchange policy 

• Packages are not allowed to be open
• If you want to exchange or refund your order please contact us oninfo@zuricairo.com 
• There is no partial delivery either take the whole order or return all items
• Sending more than one option to  choose between them unfortunately is not an option 
• Refund / Exchange are done within Three days only after receiving the order
• Shipping fees should be paid in all cases 
• Deduction of Extra Delivery fees in case of Return / Exchange 
• Items on sale can't be exchanged or refunded
• Items should be in it's original state and packaging
• If you have any inquiries please send us an email info@zuricairo.com 
• Delivery inside Cairo / Giza takes 3-4 days 
• Delivery to Governorates takes 5-6 working days 

For more inquiries please send us an email on

Info@zuricairo.com

Inside Cairo / Alexandria delivery takes 2-4 business days

Other governorates delivery takes 5-6 business days